Contact us
Ask a question, request a quote for a team or an organisation, get help with the viewer, or ask about ethics and data. We reply within two working days, New Zealand time.
Send us a message
Choose what you are getting in touch about and the form asks only for what we need. We reply within two working days, New Zealand time, and nobody is added to a mailing list.
- support@themescape.co.nzFor anything that does not fit the form. Replies within two working days.
- +64 27 564 6316Weekdays, New Zealand time. If we are in a session, leave a message and we will call back.
- Please do not include research data.Describe what happened in words, or send a screenshot with the data hidden. Transcripts and quotes are read locally and never leave the machine.
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The guides, templates and questions people ask about most.
Contact questions
Short answers to what researchers ask most. The FAQ page has the rest.
Our IT team wants to review Themescape. What do you have for them?
Send them the one page summary and the data handling statement from the Privacy and data page. The privacy statement names every service Themescape uses for accounts and billing, what each holds and where it is kept, and confirms that research data is read in the browser and never reaches Themescape. If they need anything more, email support@themescape.co.nz.
Can my university pay by invoice?
Yes. Team plans can be paid by card or by invoice on request. Organisations of 20 to 49 people can pay by card or ask for a quote, and organisations of 50 or more are quoted and invoiced by Themescape Limited, with your purchase order number on the tax invoice.
What do I tell my ethics committee?
That Themescape reads your files in your browser on your own computer and Themescape never receives them. The data handling statement on the Privacy and data page is written to attach to an application, and the form templates give wording for the application, the participant information sheet and the consent form. If you plan to connect a Google Sheet, say so, since the sheet is shared by link while you connect; if your approval covers only local storage, use CSV files.